At Lolanthe Beauty Clinic, the safety and satisfaction of our clients are paramount. To ensure the highest standards of safety and hygiene, we maintain a strict non-refundable policy for all our beauty products.
All beauty products, including but not limited to skincare, cosmetics, hair care,and body care products, are non-refundable once purchased.
Due to the nature of our products and the industry standards for health and safety, we cannot accept returns or exchanges. This policy helps us ensure that all products sold at our clinic are 100% new, unopened, and unused, thus preventing any potential health risks associated with tampered or opened items.
Products that are faulty or not as described can be exchanged for the same item within 7 days of purchase, provided that they are returned in their original, unopened packaging with seals intact. Faulty items will be exchanged after a thorough inspection by our staff to confirm the defect.
Our products are carefully selected and tested to meet stringent health and safety standards. We encourage our clients to ask for assistance when choosing products to ensure suitability for their skin type or health requirements.
If you have concerns or questions about our products or this policy, please do not hesitate to contact our customer service team. We are here to assist you in finding the best products for your needs and to ensure your complete satisfaction with every purchase.